Returns & Refunds

If you are not absolutely satisfied with your order you may return and refund your products subject to producing the original receipt and ensuring the product is in its original packaging and condition.

• Unwanted products may be returned within 14 days from the date of receipt – Kindly complete the return request.
• We will refund the price paid for the goods, provided that the goods are still sealed and within their original packaging and have not been used or damaged.
• If the goods are no longer sealed or in the original packaging, we will not refund
• We regret that some products cannot be returned.

Products that qualify for Returns:

•  If the wrong item was delivered or is not according to the specifications on the website:
•  If we accidentally deliver the wrong product to you, or if the product is not as described on the website, please notify us by completing the return request here and we will collect the product from you at no charge.
•  Once we have inspected the product and validated your return:
•  We could credit your account with the purchase price of the product .
•  Refund the purchase price within .
•  Deliver a replacement product.

Defects:

• A defect is a material imperfection in the manufacture of a product or any characteristic of a product, which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.
• The following will NOT be regarded as defects and cannot be returned
• Damage arising from negligence, user abuse or incorrect usage of the product;
• Damage arising from electrical surges or sea air corrosion;
• Damage arising from a failure to adequately care for the product;
• Damage arising from unauthorised alterations or repairs to the product;

Processing refunds:

Refunds can take up to 10 to 30 days to reflect in your bank account. Should you not receive your refund within 10 days, kindly contact us.